SUPPORT

Short answers, real response times.

Contact

Include your first name and broad area, never send codes or IDs by email.

24 h

Critical safety

72 h

Everything else

Automated flows (data export, deletion) run in the app and return immediately — no ticket, no wait. The 72h ceiling covers anything you email us instead.

I got a report outcome I disagree with.

Appeal it in-app from the enforcement notice. Appeals are reviewed by a different moderator than the one who decided, and outcomes are logged.

Someone posted my plate or address.

Report it as "Doxxing / private info" — it files as critical, so it enters the 24-hour triage queue. If you are in immediate danger, contact local emergency services first.

I lost my authenticator.

Use a backup code from 2-step setup. Without one the account cannot be recovered — support cannot bypass 2-step for anyone, including staff. That is the design, not a policy we can make an exception to.

Can I get my data?

YOU → Export my data hands you the complete copy right there — it opens a share sheet so you can save, AirDrop or email it yourself. Correction and deletion work the same way, no ticket needed.

A share link I sent needs to die.

Revoke it from the app. Revocation is instant and kills every copy of the link.

In danger right now? Call local emergency services first. Then report in-app so we can act on the account.