SUPPORT

Short answers, real response times.

Contact

SUPPORT@REVV.FM

Include your first name and broad area, never send codes or IDs by email.

< 1 h

Critical safety

24 h

Safety reports

72 h

Everything else

Automated flows (data export, deletion) run inside that same 72h ceiling but are usually much faster (export typically completes within 24h; see the FAQ below).

I got a report outcome I disagree with.

Appeal it in-app from the enforcement notice. Appeals are reviewed by a different moderator than the one who decided, and outcomes are logged.

Someone posted my plate or address.

Report it as "Doxxing / private info". That queue is high priority. The content comes down while it’s reviewed, not after.

I lost my authenticator.

Use a backup code from 2-step setup, or re-verify identity in the app. Support cannot bypass 2-step for anyone, including staff.

Can I get my data?

YOU → Export my data emails you a complete copy within 24 hours. Correction and deletion work the same way, no ticket needed.

A share link I sent needs to die.

Revoke it from the app. Revocation is instant and kills every copy of the link.

In danger right now? Call local emergency services first. Then report in-app so we can act on the account.